Atlanta, GA – June 14, 2021 SEDC announces a new partnership with Apogee Interactive, Inc., a leading full-service provider of proactive customer engagement software services for utilities. This now provides SEDC members and customers with a best-of-breed customer engagement solution that seamlessly integrates with SEDC’s existing platform. SEDC members and customers will now have access to personalized bill analysis communicated via video messaging to increase awareness and promote participation in programs and services. Apogee’s AI-powered analysis engines are top-rated for bill-savings accuracy, powering a wide range of personalized relevant messages, and even virtual energy audits. Results have shown dramatic increases in customer satisfaction, a significant reduction in high bill calls, and higher customer participation in programs.
“We believe this partnership adds tremendous value for our members and customers,” says Ann Fracas, Chief Business Development Officer for SEDC. “By integrating Apogee’s consumer-focused solution into SEDC’s robust offering of personalized and proactive engagement solutions, we hope to further distinguish ourselves as the premier enterprise solution provider for the utility space.”
“Having successfully partnered with SEDC for more than 20 years advancing customer engagement, we are pleased that this agreement cost-effectively extends our services across their large customer base,” says Susan Gilbert, Apogee CEO. “Our shared commitment to quality, security, and delivering tangible value with great customer support makes us a good match that ultimately benefits utilities and their customers.”
With over 40 years of experience, SEDC is a trusted leader in the development of innovative utility software and technology solutions. As a not-for-profit cooperative, we’re squarely committed to providing our users with the Billing, Accounting, Engineering, and Operations applications they rely on to provide essential services in their communities. Our all-in-one solutions are cost-effective, flexible, and backed by teams of expert designers and dedicated support staff. We’re second to none in terms of developing cutting-edge technologies and building lasting relationships in the communities we serve.