Atlanta, GA – June 21, 2021 SEDC, as part of its longstanding partnership with leading cloud communications platform Twilio, has developed the multichannel customer communications solution AutoCue, and stands poised to further improve upon this solution stack with AutoCue 2.0 and a separate forthcoming omnichannel customer communications platform. SEDC has gainfully made use of Twilio’s API since 2008 and has used Twilio’s infrastructure to provide IVR offerings, send Voice and Text Alerts, and process incoming text messages for customers since 2015.
Thanks to this mutually beneficial partnership, SEDC has remained on the cutting edge of consumer communications capabilities in the utility space and remains committed to developing even more robust customer-centric communications and support platforms.
“SEDC’s Premium Communications offerings have been built on Twilio’s world-class network and API suite for over a decade now.” Says Justin Brewer, Director of Premium Communications at SEDC. “Both our partnership and Twilio’s substantial toolset continue to grow, and with them, SEDC’s Premium Communication offerings continue to expand. We look forward to growing alongside Twilio for many years to come.”
With over 45 years of experience, SEDC is a trusted leader in the development of innovative utility software and technology solutions. As a not-for-profit cooperative, we’re squarely committed to providing our users with the Billing, Accounting, Engineering, and Operations applications they rely on to provide essential services in their communities. Our all-in-one solutions are cost-effective, flexible, and backed by teams of expert designers and dedicated support staff. We’re second to none in terms of developing cutting-edge technologies and building lasting relationships in the communities we serve.